Customers who wish to avail of the Money-Back Guarantee Policy must notify Konzept Garden Home Deco Sdn.Bhd Customer Support Whatsapp Number (6012- 9609849) or fill up the form below within the 14 days period.

Refund amount will charge a restocking fee. Refunds will be processed within 14 business days after the receipt and inspection of the returned products.

These fees are applied to cover the costs associated with processing the return, which can include things like disassembling, repackaging, and preparing the product for resale.

Restocking Policy for Zen Bio Koi Pond:
A 30% restocking fee is charged due to the complex installation and uninstallation processes. This includes digging, setting up components like water pumps and piping, and refilling the hole after removal.

Restocking Policy for NobleGrass (Artificial Grass):
Artificial grass is cut to fit site measurements during installation. Returns require collecting, organizing, and repurposing these pieces for future use.

The Money-Back Guarantee Policy does not cover damages or issues resulting from natural disasters, accidents, or customer misuse.