Terms & Conditions

Thank you for visiting and shopping at Konzept Garden.

By accessing the Platform and/or using the Services, you agree to be bound by Konzept Garden Terms and Conditions and any amendments to the foregoing issued by us from time to time. If you do not agree to Konzept Garden Terms and Conditions and the Privacy Policy, do not access and/or use this Platform and/or the Services.

The Terms of Use stated herein constitute a legal agreement between you and Konzept Garden Home Deco Sdn. Bhd. (Company No.: 337136-P), a company incorporated in Malaysia and having its registered address at Unit No. Lot 45, Jalan Sg Buloh, Kota Damansara 47000​Selangor (“Konzept Garden”, “we”, “us” or “our”).

To make your shopping experience great with us, below are the terms and conditions that constitute our e-commerce Platform shopping.

Konzept Garden Term & Conditions
Konzept Garden reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use with no other further notices provided and you are deemed to be aware of and bound by any changes to the foregoing update publication on Konzept Garden e-commerce Platform.

Purchasing Orders and Specifications

  1. The Buyer may purchase goods by placing and completing the order form on the Platform and shall be responsible for ensuring the accuracy of the order. Any submitted order form is deemed as confirm purchase and such orders can be processed without further consent from the Buyer. Nevertheless, the buyer may request to cancel or amend the order which Konzept Garden shall endeavour (but not obliged) to give effect to on a commercially reasonable effort basis.
  2. No concluded Contract may be modified or cancelled by the Buyer except with prior written consent from Konzept Garden and on terms that the Buyer shall indemnify Konzept Garden in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by Konzept Garden as a result of the modification or cancellation, as the case may be.

PROMOTIONAL & VOUCHER

  • Any promotional voucher issued by Konzept Garden term and condition will apply to each voucher differently. Konzept Garden reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use with no other further notices provided.
  • If a customer joins any contest through our Website or Social Media and received a Coupon Discount Code, the Coupon Code Discount is valid to use on our Online Store Only it is not valid to redeem to our Shop (address stated above).
  • A Coupon Code Discount cannot be combined with another Coupon Code Discount. A customer can only redeem [one] Coupon Code Discount at once.
  • With Any coupon to be used for the online store, please take note – NOT all products can be redeemed to use coupons, only selected products can be redeemed using online store coupons.

KONZEPT GARDEN PRODUCTS
Konzept Garden reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use with no other further notices provided of each product selling by Konzept Garden.

  1. Please note that there will be no refund or exchange issued under any circumstance on fish and plants after the item(s) is sold. The Plant(s) and Fish(es) are not under warranty by Konzept Garden after the item(s) is sold successfully.
  2. Prior to all Type Pond and Pond sizes selling by Konzept Garden (Zen Bio Koi Pond, Zen Bio Natural Koi Pond, Himalaya Rock Fish Pond, Himalaya Custom Rock Fish Pond, and Magic Garden Fish Pond) here is the term and condition of the product;
  • Support is provided for all types of Ponds (as details point ‘2' provided above) on Working Hour (exclude public holiday) and a schedule will be in place within days (to provide by Konzept Garden Team) to help accommodate to arrange a site visit (klang valley only).
  • Please note that there will be no refund or exchange issued under any circumstance on fish and plants after the item(s) is sold. The Plant(s) and Fish(es) are not under warranty by Konzept Garden after the item(s) is sold successfully.
  • For all Konzept Garden Pond(as details point ‘2' provided above) are not allowed to add additional Sand (for any type of sand) or Rock inside the pond. Konzept Garden have designed a system that fits perfectly for all Ponds (as details point ‘2' provided above). With any changes of product provided by Konzept Garden, this will consider as warranty void.
  • Cleaning Process will be taught and explain by Konzept Garden Team. If the process of cleaning is not been followed properly by the customer for any broken or faulty of equipment will not be replaced by Konzept Garden, even if customer Pond(s) is still under warranty.
  • Customer will be advised and guide on how to clean the dry leaf, as this process will undertake often to prevent the pump from being stuck.
  • Customer is allowed to add water plant (depends on the sizes) inside the pond but must with a pot. Please seek for Konzept Garden Team advise on the plants to avoid any faulty or broken of the product.


KONZEPT GARDEN PRODUCT WARRATY

Warranty Information:
ZEN BIO KOI POND, HIMALAYA ROCK FISH POND, and MAGIC GARDEN FISH POND:

  • Leakage: These products are covered by a warranty against leakage for a period of 10 years from the date of purchase. In the unlikely event of a leakage issue, customers can rely on our warranty for appropriate assistance and resolution.
  • Submersible Pump: The submersible pump included with these ponds is covered by a warranty for a duration of 6 months from the date of purchase. This warranty ensures the performance and functionality of the pump during the initial months of operation.

NOBLE GRASS:

  • UV Discoloration: Noblegrass products are warranted against UV discoloration for a period of 8 years from the date of purchase. This warranty provides customers with assurance regarding the color stability of their grass pile over an extended period.
  • Grass Pile Natural Tear Out: Noblegrass products also come with a warranty covering natural tear out of the grass pile for a duration of 8 years. This warranty addresses any unexpected issues related to the integrity of the grass pile.

ZIANT HYDRO PLANTER:

  • UV Discoloration: The Ziant Hydro Planter is warranted against UV discoloration for a period of 2 years from the date of purchase. This warranty ensures that the planter maintains its aesthetic appeal under normal usage conditions.
  • Natural Crack: Additionally, the planter is covered by a warranty against natural cracks for a duration of 2 years. This warranty provides peace of mind to customers regarding the structural integrity of the planter.

Please Note:
These warranty terms are subject to review and adjustment based on ongoing product assessments and improvements.
We reserve the right to justify and modify warranty terms as necessary to ensure the highest level of satisfaction and quality assurance for our customers.


KONZEPT GARDEN EXTENDED WARRATY PROGRAM

  1. This Program is only applicable to existing Konzept Garden customer with a purchase date of less than a year.
  2. The post must be Public.
  3. Each product is only entitled to one warranty extension.
  4. You will receive a status update on your application via email within 5 working days.
  5. Konzept Garden reserves the right to make any changes where it deems necessary in its absolute discretion to these Terms and Conditions at any time. The decisions of Konzept Garden on all matters relating to the Programme shall be final and binding on all customers.
  6. By agreeing to the terms & conditions, the photo or video submitted will be used as ( promoted/posting ) via Konzept Garden Online Platform (Facebook, Instagram, Twitter, Youtube, Pinterest, Google & Website)

EMAIL OPT-IN
Email opt-in is not forced by any party, to which you have agreed to opt in to our newsletter and discount giveaway.
Term & conditions of any sales or giveaway in email will be provided when been asked to Konzept Garden team.